On September 15, the China-Europe Express Portal (www.crexpress.cn) went online to provide domestic and foreign customers with China-Europe Express authoritative information and "one-stop" integrated business services, injecting new momentum into the high-quality development of China-Europe Express.
The construction of the China-Europe Express Portal is an important measure for China National Railway Group Co., Ltd. to thoroughly implement the spirit of General Secretary Jinping's important exposition on the joint construction of the "Belt and Road" and promote the high-quality development of China-Europe Express. Under the guidance of the Office of the National Leading Group for Promoting the Construction of the "Belt and Road", the China-Europe Express Portal has successfully completed technical development, functional testing and safety assessment, and has the conditions for online operation.
After the China-Europe Express portal is launched, it will become a comprehensive service window integrating business processing, information release, customer service, image display and other functions, providing domestic and foreign customers with high-quality services, and further improving the China-Europe Express service quality and efficiency.
According to reports, the China-Europe Express Portal contains Chinese, English, and Russian three language versions, with 8 first-level columns, 27 second-level Chinese columns and 23 second-level Chinese columns. Secondary English and Russian columns.
The website has set up an entrance for handling the freight forwarding business of China-Europe trains and international railway intermodal transport, providing "one-stop" comprehensive business services such as demand reporting, contract signing, domestic and overseas business handling, carrying boxes and return boxes, customs declaration and inspection, etc. Relying on the coordination mechanism, service network and information integration platform of China-Europe trains at home and abroad, the website authoritatively publishes news information and statistical data of China-Europe trains at home and abroad, provide decision-making reference for foreign trade enterprises and logistics platforms to carry out international trade and supply chain services; the website implements 7x 24 multilingual customer service, and introduces special services such as full domestic and overseas insurance, cargo information tracking, electronic blockade, and Internet of Things containers. Strive to meet the individual needs of customers.
The new website will extensively listen to the opinions and suggestions of domestic and foreign customers in the future, continuously optimize and improve its functions, enhance the user experience, empower the China-Europe International Logistics Brand, and serve high-quality to build the "Belt and Road".
Source: China Shipping Weekly